Where do you ship from?

We ship from our sweet, sweet studio in New Delhi, India. 🌈 This is where all the magic, from dreaming to design, happens!

  

Where do you ship to?

We ship all over India! 🌍 All orders in India are sent via DTDC. Once your order has been shipped, our team will share the tracking details with you.

  

What are the shipping charges?

We provide free shipping across India :) You pay the product price and that's all! 

  

When will my order be shipped?

It takes 2-3 weeks for us to get your order ready and ship it out! Here’s why.

We follow a made-to-order model – every style is handmade especially for you by our superstar team! As a small business, it helps us to predict and regulate our costs, be better to the 🌍 , it creates fewer piles of inventory, and hence smaller piles of waste.

It doesn’t happen often but just in case your order is delayed, our team will get in touch with you on priority to share the reason and an estimated shipping date with you.

  

How do I track my order?

After your order is shipped, we’ll share the name of the shipping service and tracking number with you. You can track your order on the respective shipping service’s site, or just follow the link in the email shared with you.

 

I need my order sooner. Can you do that?

No guarantees, but we’ll try our best! 👭

In case you’d like your shipping timeline to be reduced, please reach out to us at india@norblacknorwhite.com.

For those who need the order for an extra special event, we’re excited and honoured that you chose us to take along with you. Our team will try to make a priority production plan and share the same with an estimated shipping date at the earliest.

Please note, priority production and shipping may incur additional charges though.

 

What are the delivery timelines for my order?

Expect to receive your order within five business days from the shipping date.

   

What if the package is returned due to failed delivery?

For any failed attempts of delivery pertaining to an incorrect address, multiple failed attempts to reach you or refusal to any shipping related costs - we don’t take responsibility for shipping fees pertaining to the return shipment of your order.

Once the package is returned back to us, we will not be able to refund any shipping charges of getting your package back to us.

If your order is to be sent to you again, you will have to pay the shipping fees. We would love to help you here, which is why it's important to provide us with the correct shipping information and contact number from the get-go or reach out to us in case you enter an incorrect shipping address by mistake.

If you require any additional assistance with this, please feel free to get in touch with us at india@norblacknorwhite.com.

 

My order says delivered but I haven’t received it. What should I do?

Although unlikely, if you received a delivery confirmation and aren’t able to locate your order, here are some steps you can take:

- 🕵️‍♀️ Check with your neighbour or any other person in your apartment building who may have collected the package on your behalf.

- 📍 It’s possible that the delivery agent could not reach you for any reason and dropped the package off at the nearest access point.

- 🚥 The shipping service accidentally marked the package as delivered and instead will be delivering it the next day.

In either of these cases, it is best to contact the shipping service locally at the earliest. If ultimately the package is not traced, please contact us at india@norblacknorwhite.com and we’ll further assist you in whatever way possible.